At Ultimate Choicee, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we’re here to help with our refund and return policy.
Returns
You have 7 working days from the date of delivery to return the product(s) you have purchased from Ultimate Choicee. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
– If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or card issuer’s policies.
How to Initiate a Return
At Ultimate Choicee, we value your satisfaction and strive to provide a seamless shopping experience. If you wish to initiate a return, we’re here to assist you through every step of the process, ensuring clarity and a human touch in our service.
Initiating a Return Request
- Contact Us: To initiate a return request, please reach out to our customer service team via ultimatechoicee@gmail.com. Our dedicated team is available 10am to 6pm from Monday to Saturday (only working days).
- Provide Details: Please provide the following details when contacting us:
- Your order number
- Reason for return
- Clear video footage of the unboxing process showing the condition of the parcel upon receipt
- Opening Video Requirement: We require a brief video showing the unboxing of the parcel to validate the condition of the items upon delivery. This step ensures transparency and helps us efficiently process your return.
- Evaluation: Once we receive your return request and video, our team will review the information provided. We may contact you for additional details if necessary.
- Approval Notification: You will receive an email notification regarding the approval or rejection of your return request. If approved, we will provide instructions on how to proceed with the return shipment.
Important Notes:
- Timeframe: Please initiate your return request within 7 working days from the date of delivery.
- Condition of Items: Items must be unused, in their original packaging, and in the same condition as received.
- Refund Process: Upon receiving and inspecting the returned items, we will process your refund accordingly. Refunds are typically credited back to the original method of payment.
Human Touch Commitment: At Ultimate Choicee, we understand that each return request is unique. Our customer service team is committed to handling your request with empathy and care, ensuring a personalized experience. We strive to resolve any concerns promptly and to your satisfaction.
Contact Us:
If you have any questions or need assistance with your return request, please don’t hesitate to contact us at [contact email/phone number]. We are here to help and look forward to serving you.
Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to product availability.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Human Touch
At Ultimate Choicee, we understand that each customer is unique. We aim to handle every return and refund request with empathy and care. Our customer service team is here to assist you throughout the process and address any concerns you may have.
Contact Us
If you have any questions about our refund and return policy, please contact us at ultimatechoicee@gmail.com.Our team is available to provide personalized assistance and ensure your experience with Ultimate Choicee is exceptional.
This policy is designed to ensure transparency and fairness while providing you with the confidence to shop with us. Thank you for choosing Ultimate Choicee for your e-commerce needs!